Contact and locations

Reach the records office.

Use the records office for referral coordination, secure transfer instructions, report delivery questions, and appointment logistics.

Contact paths

Send the right request to the right place.

Do not send protected health information through ordinary email unless staff have confirmed the approved secure transfer method.

Referral questions

Call or use the referral page to start scheduling, confirm service type, or ask what records are needed.

Start referral

Records transfer

Contact the records office for secure upload instructions, fax confirmation, encrypted media handling, or report routing.

Email records office

Appointment logistics

Confirm arrival time, parking, accessibility needs, location instructions, or appointment documentation.

Call office

Washington metro clinic

Appointment location.

Address	1234 Federal Workers Way, Suite 400 Washington, DC 20005
Visits	By scheduled appointment only. Claimants should arrive 15 minutes early with photo ID.
Accessibility	Call before the appointment for mobility, language, or records-access needs.

Remote file review

Records-only work.

Some reviews and addenda can be completed from records without a new claimant appointment. Staff will confirm whether the request can be handled by records review or requires an exam.

Question set is specific.
Records are complete and legible.
Authorization permits records-only review.
Delivery instructions are confirmed.

General inquiry

Ask for follow-up.

Use this prototype form for non-sensitive administrative questions. Secure medical record submission should be coordinated by staff.